Chiang Mai Luxury Hotels > Terms and Conditions

Terms and Conditions

Liability

Chiang Mai Luxury Hotels dot com is owned and operated by Thai Dragon Travel & Tours (Thai Dragon), a subsidiary of Mai Thai Enterprises Co., Ltd., being a registered Limited Company in Chiang Mai, Thailand, here-under referred to as "the Company".

The Company provides custom tour services and acts as service agent between hotels, airlines and transport companies providing services. The company is not responsible in case of loss, injury, damage that could happen to the client, including during the tours and that occurring outside the tours or programs. Any loss or additional expenses incurred due to delays, accidents, natural disasters, political actions or government restrictions, must be borne by the clients. The handling of baggage is at the client's risk throughout the tour. Our programs, itineraries, services and prices, are established and based on a certain date, and therefore subject to change without notice, before or during the tour. We reserve the rights to provide similar or superior hotels in case of non-availability.

Before you go

Clients are responsible for obtaining relevant visas and documents to enter legally the country. Every traveler must be in possession of valid travel documents, including passports for the duration of all tours. It is the client's own responsibility to meet our staff/guide or his representative, at the time and date agreed and mentioned in our final tour confirmation.

Flexibility

As the nature of this type of travel requires a certain amount of flexibility on the part of the traveler. It should be understood that certain modes of transport, itineraries and amenities may be subject to change as a result of unforeseen local events such as climate, strikes, mechanical breakdown, political unrest, etc.

Insurance and Liability

Due to the nature of most of our adventure tours, participants must be aware of the hazards which may be associated with the activities. Each traveler must acknowledge that the price of our services does not cover the cost of any insurance. Each traveler is responsible for purchasing and possessing his/her own personal travel and medical insurance. Insurance must cover personal accident, medical expenses, air ambulance, loss of effects, repatriation costs and all other costs resulting from loss, damage or injury.

The company expects that participants must be in a reasonable level of health and fitness before undertaking any of our activities. If you have questions about your health please consult your family doctor. Each traveler booking an adventure with the Company does so with the understanding that the Company will not be held responsible for any injury or death, accident, delay, loss, damage or irregularity resulting from acts undertaken on one of our tours. This includes such irregularities as vehicle defects, acts of God, delays, government restriction, civil disturbance, accidents by boat, bicycle, motor vehicle or any other form of transport or any form of accommodation.

Participants are aware that any damage to persons or property caused by the participant, or any damage to rented vehicles caused by them (for example bicycles, motor scooters, cars), whether intentional or not, are their own financial responsibility. The Company is not responsible for damage caused by participants to any vehicle, property or other persons during tour activities or outside of tour activities. Participants agree to accept the authority of the guide/tour leader throughout the tour. Clients are expected to and must always abide by the laws, customs and regulations of the Kingdom of Thailand on all Thai Dragon adventures.

Participant Agreement

Participation in our programs implies the client's agreement to the above conditions and the paid deposit stands for proof of acceptance of our general conditions.

Privacy and Security

Please be Assured that your Sensitive Information is Secure when Using our Website.

You security of information is of utmost importance to us. That is why we take a number of precautions to protect you.

Your credit card information will only be passed on to industry leading merchant service providers. These providers are all at the leading edge of data security any information that is transferred is encrypted using SSL (secure sockets layer) technology. When you are using a secure connection you will see the https: indication in your address bar, the “s” indicating your communication is secure.

According to the Federal Trade Commission, your liability for unauthorized charges is limited to $50 (USD), providing you follow your credit card issuer's procedures for disputing charges you haven't authorized. We are confident you will never have this difficulty related to our website and, as a guarantee we will cover the loss of the $50 should you have to pay your bank as a result of transactions through this site. To learn more about your rights please review this informative FTC article http://www.ftc.gov/bcp/conline/pubs/credit/fcb.shtm.

If you prefer not to use your credit card over the Internet, we can provide the option to deposit directly or wire transfer to one of our bank accounts..

Privacy Policy Statement

This web site is owned and operated by Thai Dragon Travel & Tours, a subsidiary of Mai Thai Enterprises Co., Ltd.
Our Thailand postal address is:

175/21 Chiang Mai Trade Center, Ratchadamneurn Road, Tambon Prasing, Amphur Muang, Chiang Mai, Thailand, 50200. We can be reached via e-mail at customersupport@thaidragontravel.com or you can reach us by telephone at +665-381-4870

Our Canada Postal Address is:
2114 32 Avenue S.W., Calgary, AB, Canada T2T 1W8

We collect visitor information (e.g., I.P. address, e-mail address) only to understand traffic and access patterns or when information is given voluntarily by customers.

If you are receiving any unwanted e-mail from us, just let us know by contacting the e-mail address above or responding to any email you may receive.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending a brief email to the address above.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding active travel files or communications regarding holiday consultations when requested.

With respect to cookies: We use cookies to store visitor’s preferences.

With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server using Secure Sockets Layer encryption technology.

If you feel that this site is not following its stated policies, you may contact The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org .



	420/37-38 Chiang Mai Land, Chang Klan Road, Tambon Chang Klan, Amphur Muang, Chiang Mai 50100 Telephone: (66)5-320-4950 Fax: (66)5-320-4951 Website designed and created by Web Media Solutions. Copyright © 2010. Mai Thai Enterprises Co., Ltd. All rights reserved.
	Chiang Mai Luxury Hotels dot com is wholly owned and operated by Thai Dragon Travel and Tours™. A subsidiary of Mai Thai Enterprises Co., Ltd., we are a licensed travel operator in Thailand. Links Exchange	Tourism Authority of Thailand #24/0038